Rayaby DemandHub
AI receptionist for clinics in the US and Canada

Raya answers the phoneand books appointmentsfor your physio clinic.

I pick up every call, or only when you're busy, closed or after hours. I text callers back, book appointments, take messages, and put everyone who needs you on one follow-up list for your team.

Start your free trialSee a sample call
  • 14 days free
  • Set up in minutes
  • HIPAA compliant
Northside Physio, closedLast night, while you were out
3 calls answered
  • 7:42 PM
    Maria L.Booked
    New patient, lower back. Thu 9:00 AM with Priya.
  • 8:15 PM
    Daniel R.Call back
    Asked if his plan covers massage. "I told Daniel you'd call after 8."
  • 9:03 PM
    Sam K.Message
    Running 10 minutes late for tomorrow's 2:30.
Example. The clinic and names are invented.
One call, start to finish

Tuesday, 7:42 PM. You're closed. Maria calls anyway.

She hurt her back moving boxes and wants to come in this week. Here's how I handle it.

Call to Northside Physio, 2 min 10 s

Raya

Thanks for calling Northside Physio, this is Raya. We're closed for the night, but I can help. What's going on?

Maria

I hurt my lower back moving boxes. Do you have anything this week? I've never been in before.

Raya

Sorry to hear that. Priya has a new patient spot Thursday at 9 AM, or Friday at 4 PM. Which works better?

Maria

Thursday. And does my insurance cover it?

Raya

You're booked for Thursday at 9. The front desk will check your coverage and call you tomorrow morning. I'm texting you the details now.

Text to Maria, 7:45 PM

Hi Maria, it's Raya at Northside Physio. You're booked Thu, Oct 23 at 9:00 AM with Priya. Here's a short intake form to fill in before you come. Need to change the time? Just reply here.

Waiting for your team at 8 AM
Call Maria L. about her coverageNew patient, booked Thu 9:00 AM. "I told Maria you'd call this morning."

Example call. The clinic, names and details are invented.

Every call, followed up

Who needs you, on one list.

Every call ends one of three ways: booked, answered, or on your follow-up list with a note of what to do next. Your front desk starts the day knowing exactly who to call, and why.

  • Every call with its transcript and a one-line summary
  • What I already told the caller, so nobody repeats it
  • Call back from your browser or the Raya app, with what I told them on screen
  • Tick it off when it's done
TodayWed, Oct 22 · 4 need you
  • Daniel R.Call back
    Does his plan cover massage? "I told Daniel you'd call after 8."Call
    8:15 PM
  • Maria L.Call back
    New patient, booked Thu 9:00 AM. Wants her coverage checked.
    7:42 PM
  • Jordan P.Asked for a person
    Question about last week's invoice. Free after 12 today.
    7:58 AM
  • Sam K.Message
    Running 10 minutes late for the 2:30 with Alex.
    9:03 PM
  • 6 more calls handled overnight. Nothing to do.
Example. Names are invented.
Made for healthcare

Safe with your patients' details.

HIPAA compliant

Roles, two-step sign-in and an audit log of who viewed patient data.

US and Canada

Built for independent clinics on both sides of the border.

Emergencies go to 911

If a caller has an emergency, I tell them to hang up and call 911.

Setup

Answering calls in minutes.

Start your free trial

  1. Step 1: Sign up

    Your name, email and clinic website. That's it.

  2. Step 2: I read your website

    I draft answers from your site. You check and approve every one.

  3. Step 3: Get your number

    Pick a number for me to answer. Call it yourself and hear me first.

  4. Step 4: Done

    I start answering. Change your hours or answers any time.

Questions, answered.

I already have a phone system. Do I have to switch?

No. I work with any phone system, and you keep your number. Forward all your calls to me, or only the ones you'd miss: after hours, when the line is busy, or after a few rings. Prefer everything in one place? Use Raya's own phone service instead, and take calls on the computer or in the Raya app for iPhone and Android (in early access).

Can patients still reach a real person?

Yes. I can ring your front desk first, and when a caller asks for a person I take their name and number, then put them through.

What do you say to callers?

Only what your clinic has approved. I draft answers from your website, you check each one, and you can change them any time.

Can I use Raya only after hours?

Yes. Choose every call, only when you're busy, or only after hours. Add holiday closures so I know when you're away.

Is Raya HIPAA compliant?

Yes. Raya is HIPAA compliant, with roles, two-step sign-in and an audit log of who viewed patient data.

Your phone is ringing.I've got it.

Try Raya free for 14 days. Set up in minutes, and call me yourself before any patient does.

Start your free trial